Payment & Delivery

Media Duplication Payment And Delivery

Payment

It is company policy not to begin manufacture until we have received sufficient cleared funds (non credit holders only). We accept payment via the range of options below:

Debit Card or Credit Card Payment

We are able to accept all major debit and credit card payments directly from the website or via an email invoice. All debit and credit card payments are processed securely under the PayPal payment system. Pyament can be made by the following cards: Visa, Mastercard, Visa Electron, Maestro, Solo, American Express. There is a 3% extra charge for debit or credit card payments.

BACS or Electronic Transfer

If you wish to make an electronic payment we can email you our bank details along with a copy of the invoice number. Please make sure to include this invoice number when transferring funds. Depending on the method of transfer, funds can take up to 4 working days to clear.

Cheque

We can also accept payment via cheque. All cheques should be made payable to ‘Wilson Creative’. Please send the cheque along with your master discs and artwork.

Postal Address

Please send all masters and artwork to our customer service address:
Wilson Creative
2nd Floor
Scottish Provident Building
7 Donegall Square West
Belfast
BT1 6JH
Northern Ireland
UK

Delivery Times and Charges

All our deliveries are completed by a highly respected independent next day courier company (Next Day (excluding weekends and bank holidays) relates to deliveries within Northern Ireland (NI) and Republic of Ireland (ROI). Deliveries to UK Mainland may take between 48 – 72hrs to be delivered).
Delivery Charges

Express Delivery For Urgent Proofs (NI, ROI and UK) £5.00
Deliveries to a single Northern Ireland (NI) address >12kg is £8
Deliveries to a single Northern Ireland (NI) address <12kg is £10
Surcharge for subsequent multiple delivery addresses (NI Only) £7 per additional address
Surcharge For Republic of Ireland Delivery £15.00
Surcharge For UK Mainland Delivery £20.00
Surcharge For Saturday Delivery £30.00

Please note delivery charges above are based on orders with duplication. Orders for print and packaging without duplication will be charged by weight at time of shipment.
Export

Currently we are unable to deliver to countries outside of the UK and Ireland.
Production Turnaround Times

Duplication disc only bulk supply 3-4 days
Duplication with digitally printed paper parts and packaging 4-6 days
Replication disc only bulk supply 12-15 days
Replication with offset litho printed paper parts 12-15 days

Production turnaround times are working days and do not include public holidays.
Production can only commence once we have received master disc(s), artwork, proofs, cleared funds and any necessary copyright forms or licenses.
Please ensure all masters and artwork comply with our require specifications. Turnaround may increase due to failed masters or artwork rejection.
Turnaround may be extended due to seasonally high workloads.
We do not guarantee turnaround times or offer refunds for extended turnaround times. Please always allow for possible delays in production times.

Replication Overs & Unders

All replication orders are subject to a potential +/- 10% overs/unders manufacturing tolerance, although for most orders we will endeavour to despatch exact quatities. Overs are charged at applicable unit cost price. Unders will be credited at applicable price per unit. Duplication orders will be dispatched at exact quantities.
Cancellation

We can accept cancellation of an order up to artwork approval. Once artwork has been approved and payment processed a cancellation charge of £50 will apply. If production of artwork or disc has already commenced we cannot accept cancellations and full payment will be retained.
Returns And Refunds

Manufacturing faults or damaged goods must be reported to us within 7 days after delivery and confirmed in writing. Faulty and damaged goods must be returned to us at clients expense so we can investigate any claims. After succesful investigation, replacement items will be suplied. If due for any reason we are unable to replace the items we will offer a refund at applicable unit price. We will not offer any refund or replacement arising from defective customer supplied artwork, masters, digital files or masters that were created by Wilson Creative from such files. It is the clients responsibility to ensure a high quality working master is supplied. We will not offer any refund or replacement due to colour variance between PDF proofs and final printed parts. We will not offer any refund due to extended turnaround times.
Overdue and Late Payments (Credit Customers Only)

Wilson Creative, reserves the right to charge interest (8%) on overdue invoices in accordance with The Late Payment of Commercial Debts (Interest) Act 1998 as well as a compensation entitlement of up to £100 (depending on size of unpaid debt).

Accounts with overdue payments exceeding 90 days will automatically be referred to the small claims court for action.
Copyright

Customers must own all copyrights or obtain the necessary copyright permissions before placing an order. Customers will be asked to complete a copyright form before manufacture. Wilson Creative may refuse manufacture of any material that infringes copyrights.