Terms and Conditions for Media Duplication 

ALL ORDERS PLACED FOR DUPLICATION & REPLICATION, CUSTOMERS ARE DEEMED TO HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS BELOW. ANY QUERY RELATING TO THESE TERMS AND CONDITIONS SHOULD BE MADE IN WRITING TO WILSON CREATIVE BEFORE ANY DUPLICATION OR REPLICATION JOB IS STARTED.  

 MASTER CD CONTENT FOR DUPLICATION & REPLICATION
Master CD's must NOT be multisession. (data/audio to be written to the CD-R and the disk closed in one session) we require masters to be wriiten in DISK-AT-ONCE MODE (DAO). Please be sure your CD master has been checked for errors / glitches as no checks are undertaken on your master before the duplication/replication process. All CD Masters (CONTENT) will be stored by Wilson Creative unless otherwise instructed. Wilson Creative take NO responsibility for data/audio errors on replicated CD's should your master contain errors.
(SEE TEST DISKS)

MASTER DVD VIDEO FOR DUPLICATION & REPLICATION
DVD Masters must be created on reputable DVD Authoring software.
We recommend any of the following:
Sonic Scenarist - DVD Maestro - Apple DVD Studio Pro - DVD Lab Pro . A DVD-R can be used as a master for DVD5 (under 2 hours)
replication jobs. DVD9 (over 2 hours) jobs must be supplied on DLT (NOT DVD-DL) Encryption (CSS) CANNOT be added to DVD-R MASTERS

SUBMITTED ARTWORK FOR DUPLICATION & REPLICATION JOBS
All artwork must be submitted on CD-R (unless artwork by email has been approved) . Artwork must be submitted in one of the following formats: ( TIF - PSD(flattened) - PDF ) or JPEG as a last resort.
Artwork must be submitted in CMYK format.
Artwork must be at a minimum of 300 dpi
(PLEASE NOTE: NOT CONVERTED TO 300 DPI FROM A LESSER DPI RESOLUTION).
Submitted artwork files are archived on DLT. No submitted artwork CD's are stored by Wilson Creative.
Wilson Creative will not be held responsible for any errors to artwork submitted by the client. Please make sure to check all wording and imagery before submitting.  

COLOUR MATCHING
We do not colour match for cd/dvd inlays and onbody print for in house jobs. All full colour duplication jobs (ie under 1000 units) are inkjet printed directly onto white photo body CDs and can expect a + or - 15% variance in colour for CMYK supplied artwork. Wilson Creative reserves the right to, should the need arise due to equipment failure or to meet a specific deadline, use multiple duplication and printing equipment. The use of multiple machines can cause a + or - 15% variance in print colour output.   

CD-R AUDIO DUPLICATION
We do not accept CD Audio masters created on standalone Audio Recorders on Audio Disks.
We have found these discs to be incompatible at times with the duplication/replication process. These disks must be remastered and checked. We can do this at a cost of £25 per master. Audio masters CREATED on a PC or MAC are acceptable. We require masters to be wriiten in DISK-AT-ONCE MODE (DAO). We do not guarantee that all duplicated CD-R disks will work in all CD players. Car CD players in particular may tend to reject certain CD-R duplicated disks. To combat this we sugest that you take delivery of a test disk before committing to a large CD-R run.

CD AUDIO DUPLICATION COPYRIGHT
By placing an order to have Wilson Creative duplicate or replicate an Audio CD. You certify that you own the copyright to any material copied to CD. If you are not the copyright owner, you hereby certify that you have requested and have been granted permission by the copyright owner to use the material in the manufacture of a CD. In the event any person, entity, or agency contests, disputesw or challenges Wilson Creative regarding replication/duplication of any CD. You agree to indemnify Wilson Creative and hold Wilson Creative, harmless from all legal expenses that may be incurred by Wilson Creative, as well as all damages infringement of any patent, copyright, trademark, trade dress or trade secrets.

MINI CD (8cm) DUPLICATION PROBLEMS
We have found that duplicating cross-platform (hybrid) data masters onto Mini CD's is not condusive with our duplication equipment. We have also had some problems with "mixed" mode CD's (data + audio). We recommend using 5" CD's for these jobs.

CD BUSINESS CARD DUPLICATION (50MB)
Please send the master content for CD Business Cards on a separate 5" CD-R. We expect all data for CD Business Cards to be under 50MB total. Do not use CD Business Cards in CD half cut drives (ie. MAC half cut ROM drives). Do not use CD Business Cards in "drag In" CD ROM drives (only drives with trays) CD Business Cards are not guaranteed to work in all laptop machines. CD Business Cards are not recommended for use as CD Audio.

DVD-R DUPLICATION
We do not guarantee that all DVD-R's will work in all stand-alone DVD players.
The reason for this is:
1) Certain DVD stand-alone players are not designed to play this format.
2) Certain DVD stand-alone players may reject the DVD-R dye colour
We only use Taiyo Yuden and MBI DVD-R disks for our DVD duplication runs. We find these disks to be most compatible with stand-alone machines. The current statistics show that 75%-85% of stand-alone DVD players will play this format.

DVD DUPLICATION OPTIONS:
1) Take delivery of a test disk before a large run.
2) Opt for DVD Replication (99.8%) compatibility.

PRICE MATCH PROMISE
We already believe we offer the best value CD Duplication service in Northern Ireland and the UK. But if you have received a quote for CD Duplication which is lower than ours then simply send us the quote and we will match it and give you a further £5 discount. If we cannot match the quote we will give you the fiver anyway just for enquiring.
Conditions of Price Match
1) Quote must be for like for like product - Grade quality of CD/DVD and packaging must match our A grade standard. If quote is for lower standard, we reserve the right to refuse to match or pay the price match promise
2) All quotes must be from an established reputable registered CD/DVD duplication company from within Northern Ireland. Quotes from ebay or other individuals offering duplication services will not be accepted. Quotes from outside NI will not be accepted.
3) Minimum quantity of 100 discs must be quoted for. Quotes for less than 100 discs will not avail of the price match promise promotion.
4) The Price Match Promise relates to duplication of media only and excludes paper parts printing and packaging.    

All goods remain the property of Wilson Creative until paid for in full.

Wilson Creative can not be held responsible for any costs incurred to our clients due to late delivery of products or manufactured items produced by Wilson Creative.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm