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Terms and Conditions for Printed Media

ALL ORDERS PLACED FOR PRINTING, CUSTOMERS ARE DEEMED TO HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS BELOW. ANY QUERY RELATING TO THESE TERMS AND CONDITIONS SHOULD BE MADE IN WRITING TO WILSON CREATIVE BEFORE ANY PRINT JOB IS STARTED.  

SUBMITTED ARTWORK
All artwork must be submitted as a print ready high resolution PDF file.
Artwork must be submitted in CMYK format.
Artwork must be at a minimum of 300 dpi
(PLEASE NOTE: NOT CONVERTED TO 300 DPI FROM A LESSER DPI RESOLUTION).
Submitted artwork files processed and then deleted from our systems. No artwork is stored by Wilson Creative.
Wilson Creative will not be held responsible for any errors to artwork submitted by the client. Please make sure to check all wording and imagery before submitting.  

PROOFING
Artwork supplied by the customer is deemed to have been checked and no further proof required. If a proof of artwork is required you must request this via email at time of ordering. PDF proofs are provided free of charge. Hard copy proofs are also available for an additional charge of £35. All proofs must be signed off and dated quickly in order to avoid delays. We will not proceed without approval of all proofs. We will not be held liable for any errors not corrected by you.
Due to differences in equipment, processing, substrates, paper, ink and pigments and other conditions between colour proofing and production room operations, reasonable variations between colour proof and completed job will constitute acceptable delivery.   

ARTWORK COPYRIGHT
By placing an order to have Wilson Creative produce printed media. You certify that you own the copyright to any material, artwork or imagery. If you are not the copyright owner, you hereby certify that you have requested and have been granted permission by the copyright owner to use the material in the production of your print. In the event any person, entity, or agency contests, disputes or challenges Wilson Creative regarding any printed material which you, the client, have provided artwork for. You agree to indemnify Wilson Creative and hold Wilson Creative, harmless from all legal expenses that may be incurred by Wilson Creative, as well as all damages infringement of any patent, copyright, trademark, trade dress or trade secrets.

PAYMENT
All print jobs must be paid in advance prior to going into production. Any delay in payment will also result in delay to production time. 

DELIVERY
All delivery dates are estimates unless we confirm the date in writing. We will use a next day delivery courier service in most instances. Next day delivery is only to NI addresses, ROI or UK mainland deliveries will be sent via 48hour courier. Timed and same day deliveries are available at extra cost (NI only).
If you are unavailable to receive a delivery to the address you provided, you will be billed for any charges incurred by further delivery attempts.
We will not be liable for any loss arising out of any delay in delivery. It is your responsibility to ensure the product is completed before crucial events are scheduled (eg launch parties or trade shows.).
We reserve the right to make partial shipments. 

RETURNS AND ERRORS
You will inspect all goods on receipt and notify us within 48 hours of any damages or shortages. Reports of damages after 48 hours will not be entertained. This limit is in place to allow us to make a claim against our carriers or insurers.
We will replace or refund any goods which are proved to be defective due to poor workmanship or material. A sample of the product, as well as a written description of the fault must be submitted to us before a decision is made. No product will be replaced or refunds given, if notification is more than 30 days after receipt of the goods. Refunds will be pro rated based on the quantity of goods returned to us.
We reserve the right to request that all products be returned for our inspection.
Our liability for goods proven to be defective shall not exceed the invoiced price of the goods. We shall not accrue any liability for any indirect or consequential loss on defective or delayed goods, including but not limited to loss of profit by you.

ANTI-PIRACY
By placing your order, you confirm that your material does not violate any local or international laws or infringe any copyright, privacy, trademark, patent, personal or intellectual property rights. Your material does not contain any defamatory, libellous or offensive material.
You agree to indemnify us from and against all claims, demands, suits or proceedings brought against us in connection with your material. You agree to defend and indemnify us for all liabilities, damages, costs and expenses suffered by us as a result of said claim or action.

CANCELLATIONS
All cancellations must be submitted in writing. In the event of cancellations after the submission of your artwork, you will be charged for all the work done and all materials used until the point of cancellation. A cancellation charge may also be applied.

GENERAL
Quotations do not constitute an offer and may be withdrawn or modified until a final agreement is made in writing on official headed paper.
Quotations not accepted within thirty days will be subject to review.
We reserve the right to refuse any order.
We may use your product as a sample for prospective clients. It will only be used to illustrate print quality. Please advise us if you do not want your product to be used.
We will not be responsible for failure to fulfil our obligations if such failure is caused by circumstances beyond our control or those of our contractors and suppliers including but not limited to strikes, flood, accidents, equipment failure or transportation delays.
If at such time we cannot fulfil an order due to circumstances beyond our control, we reserve the right to cancel an order at short notice. A full refund up to and not exceeding the order cost will be returned to the card holder within 24 hours of cancellation.
Wilson Creative can not be held responsible for any costs incurred to our clients due to late delivery or cancellation of products.


All goods remain the property of Wilson Creative until paid for in full.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm