Web Design Frequently Asked Questions (FAQs)
How long does it take for a design to be completed?
How much will it cost?
How do I Pay and is there a deposit?
What do I get for my money?
I would like you to design my site, what do I need to do now?
Will we need to have a meeting?
Do I need to buy a domain name and hosting?
I already have a domain name, can I use it?
Can I have a different domain or multiple domains?
Do I get an email address so customers can contact me?
What aftersales support do you offer?
Can I add more pages after my website has gone live?
If I buy a web business card can I upgrade to a full website later?
How do I get my website listed in Google and the other search engines?
How long does it take for a design to be completed?
As all our websites are bespoke and designed individually according to a clients needs, the timescale of each project can vary greatly. You can speed up the design process by supplying us with a detailed brief at the beginning and having any images and written content that is to appear on the website prepared electronically. If you have a deadline in mind please let us know and we will endeavour to meet it for you.
How much will it cost?
The cost of a website varies, depending upon the type of site you require. At Wilson Creative we are proud to have an open and honest pricing sturture and display all our web design costs online so you can easily see what your project might cost. Our Web Business Card is our most cost effect solution starting from £99. The next step up is to a full website which costs from £399. You can view all our prices and optional extras here.
How do I Pay and is there a deposit?
You do not have to pay us a penny until you are completely satisfied with your design and layout. After you have signed off on the initial design and layout, a 20% deposit is required before we can proceed to coding your website and making it live online.The balance of payment is then due on your final sign off of the project. Payment can be made by cheque, Bank transfer or by using Payal..
What do I get for my money?
All our designs are bespoke and created from your individual brief to us at the beginning of the project. We don’t use ready made templates, all our sites are designed specifically for each individual client. We are very proud of our web design packages and believe we give our customers creative functional websites but at very affordable prices.
I would like you to design my site, what do I need to do now?
We place a lot of emphasis on customer service and making sure our clients get their website online and live easily and without any fuss. The first thing for you to do is contact us, either by email or phone. We always like to meet our clients (location permitting) and discuss their individual needs and wishes before starting a project. So Graham our Creative Director will arrange to meet you at your business or home address and can run through all your requirements and answer any questions you may have. An outline brief will be drawn up detailing all your requirements, preferred colours etc. This is passed onto our web designers who will provide an initial design mock up of how your website will look. This is then refined in consultation with the client until the client is completely happy. We will then need you to forward content and images for your site and start to design the website for you.
Will we need to have a meeting?
We believe that an initial face to face consultation to meet our clients can be very helpful for both the client and us.We do offer a free one hour consultation within Northern Ireland. For clients outside Northern ireland we can succesfully gauge your project via alternative communications, email, telephone and conference calls.
Do I need to buy a domain name and hosting?
No, all our web packages come with a FREE .co.uk or .com domain name of your choice and 1 years business hosting. To continue hosting your website with us, an annual fee of £69 applies.
I already have a domain name, can I use it?
Yes, we can transfer your domain into our hosting free of charge.
Can I have a different domain or multiple domains?
If you require more than one domain or a specific domain for example .ie we can register these for you when we are designing your website.
Do I get an email address so customers can contact me?
Yes
Our web business card package comes with 1 email address eg yourname@yourbusiness.co.uk
Our website packages comes with 5 emails addresses.
What aftersales support do you offer?
Customer service is extremely important to us. Once your website is designed we don’t just take your money and you never hear from us again. If you have any problems or queries about your website, if you want changes made or an upgrade. We would be more than happy for you to contact us and we can discuss your requirements.
Can I add more pages after my website has gone live?
Yes, if you have opted for a content management system to be installed with your website, you can easily add and remove pages and make general adjustments. If you would like us to add more pages for you, just call us and we can do that at our standard rate.
If I buy a web business card can I upgrade to a full website later?
Yes, no problem. A Web Business Card is a great way of securing a domain name and getting a professional email address. Come back when you’re ready to go for a full website.
How do I get my website listed in Google and the other search engines?
All web design packages come with basic search engine optimisation (seo) and submission to the major search engines. Becasue of the advanced nature of SEO we do not guarantee listing or high visability within search engines. If you would like to invest in getting your website to rank higher in search engines. We have a specialist team of experts who will analyse your website and make the necessary recommendations and changes. You can find more details on SEO here.